1. Introduction
Nexor AI is a product of AdvisorAI SpA ("we", "us", "our", or "the Platform"), a company incorporated in Chile. We are committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our sales automation platform powered by artificial intelligence.
2. Information We Collect
We collect the following types of information:
2.1 Account Information
- First and last name
- Email address
- Phone number (optional)
- Organization name
- Access credentials (encrypted)
2.2 Integration Data
- Google Calendar: We access your calendar to check availability and schedule meetings. We only read events (we do not modify them) and we do not store the content of your events, only your busy and free time slots.
- WhatsApp Business: We process messages sent and received through the platform to automate conversations with leads.
- CRM integrations: We sync lead data according to the integrations you configure (HubSpot and others).
2.3 Lead Data
- Contact information of your prospects
- History of automated conversations
- Preferences and data gathered during interactions
2.4 Usage Data
- Platform activity logs
- Agent performance metrics
- Device and browser information
3. How We Use Your Information
We use your information to:
- Provide and maintain our sales automation services
- Process and automatically respond to leads on your behalf
- Schedule meetings based on your availability
- Improve and personalize the user experience
- Send communications related to the service
- Comply with legal obligations
- Detect and prevent fraud or abuse
4. Sharing of Data
We do not sell your personal information. We may share data with:
- Service providers: Companies that help us operate the platform (hosting, payment processing, and similar).
- Authorized integrations: Third party services you voluntarily connect (Google, WhatsApp, CRMs).
- Legal requirements: When required by law or legal process.
5. Data Security
We implement industry standard security measures:
- Encryption in transit (TLS/SSL) and at rest
- Two factor authentication available
- Role based access control
- Continuous security monitoring
- Regular backups
6. Data Retention
We retain your information while your account is active or as needed to provide our services. You may request the deletion of your data at any time by contacting us. Lead data is retained according to your organization's configuration.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request the deletion of your data
- Export your data in a portable format
- Withdraw consents you have granted
- Disconnect integrations at any time
8. Use of Google APIs
Our application uses Google APIs to integrate with Google Calendar. The use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:
- We only access the calendar data necessary to show availability
- We do not sell or share Google data with third parties, except as permitted
- We do not use Google data for advertising
- Users can revoke access at any time from their Google account settings
9. Cookies
We use essential cookies for the platform to function (session, authentication). We do not use advertising tracking cookies.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by email or through a notice on the platform.
11. Contact
For questions about this policy or to exercise your rights, contact us at:
AdvisorAI SpA, Guardia Vieja 202, Oficina 902, Providencia, Santiago 7510103, Chile.