Customer experience care doesn't end.

Sophie follows up after every treatment, sale or meeting so your clients feel taken care of long after they pay. She measures satisfaction, answers their questions, wins public reviews and books the next visit.

Automated NPSOmnichannel

What you achieve with it

Every client hears from you the next day
Sophie checks in by WhatsApp within 24 hours of every sale or treatment. Nobody pays and then feels forgotten.
You know who is happy before they churn
She logs an NPS score on every client and flags low scores instantly, so problems surface before they become lost clients or bad reviews.
5 star reviews on autopilot
She asks at the exact moment clients feel taken care of. Valentina posted her Google review within 3 days.
Next visit booked before the plan slips
She calls to schedule the follow up session and hands upsell opportunities to sales. Repeat revenue stops depending on memory.

Sample lead

An illustrative example of a real post sale flow Sophie runs after every treatment.

Valentina Soto

Clínica Estética Aura

Source: Facial treatment completed yesterday
Goal: Measure NPS, win a review and book her next session

Day 1 · 17:32Platform
Treatment completed at Clínica Estética Aura. Post sale follow up activated.
Day 2 · 10:15WhatsApp
Sophie
Hi Valentina! Sophie from Clínica Estética Aura. How is your skin feeling after yesterday's facial?
A little redness or tightness is normal for the first 24 hours. Just checking everything looks good.
Hi Sophie! It feels amazing actually. A bit red last night but it's gone now.
Perfect, that's exactly how it should go. Quick one: from 0 to 10, how likely are you to recommend us?
Easy. 9!
Day 2 · 10:22Platform
NPS logged · 9
Day 2 · 10:30Email
Email
S
Sophie · Clínica Estética Aura
To Valentina
Your post treatment care guide
Hi Valentina, here is your care guide for the next 7 days. Sunscreen every morning and no exfoliants until Friday. Reply here if anything feels off.
Day 3 · 19:05Instagram
Sophie
Hey! Just saw your story about the vitamin C facial promo. Does it apply to existing clients?
Hi Valentina! It does. 20% off any vitamin C facial booked this month, and it combines with your treatment plan.
Good to know! I might go for it.
I noted it in your file so you keep the price even if you book later.
Day 4 · 11:02WhatsApp
Sophie
Valentina, one small favor. Would you leave us a quick review on Google? It takes 1 minute: g.page/aura
Of course! You all took great care of me.
Thank you! Reviews like yours keep a small clinic alive.
Done, just posted it.
Day 4 · 11:38Platform
5 star review published on Google
Day 4 · 11:39Platform
Upsell opportunity flagged · handed to Sales agent
Day 5 · 12:30Call
Outgoing call
Answered · 1:12
Transcript
1. Sophie
  Hi Valentina, it's Sophie from Clínica Estética Aura. Do you have two minutes to plan your next session?
2. Valentina
  Hi Sophie! Sure, tell me.
3. Sophie
  Your plan calls for a follow up facial in about twelve weeks. That lands in mid October. Does Tuesday the 13th at 10 work for you?
4. Valentina
  Mid October works. Mornings are better for me.
5. Sophie
  Tuesday October 13 at 10:00 then. I'll send the confirmation by WhatsApp.
6. Valentina
  Perfect, booked. Thanks Sophie!
Day 5 · 12:33Platform
Next session booked · Oct 13 · 10:00

NPS 9

Retention on autopilot

A 9 NPS logged, a 5 star review published, an upsell flagged for sales and the next session booked for October. Valentina felt taken care of and your team never touched it.

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