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Sample lead

An illustrative example of a real reminder flow the notifications agent runs.

CM

Carla Méndez

Inmobiliaria Cumbres

Source
Listing form on the Cumbres website
Goal
Make sure Carla attends her Saturday property visit
  1. Thu · 10:12Platform

    Visit scheduled: Sat · 11:00 at Altos del Valle 210 with Inmobiliaria Cumbres

  2. Thu · 11:00Email
    Email
    S

    Sophie · Inmobiliaria Cumbres

    To Carla

    Your visit to Altos del Valle 210 is confirmed

    Hi Carla, your visit is confirmed for Saturday at 11:00 at Altos del Valle 210, Colonia del Bosque. Bring a photo ID and your list of questions. Reply to this email if anything changes.

  3. Fri · 11:00WhatsApp
    Sophie

    Hi Carla! It's Sophie from Inmobiliaria Cumbres. Your visit to Altos del Valle 210 is tomorrow at 11:00. Can you confirm you're coming?

    Hi! Yes, I'll be there.

    Perfect, see you tomorrow. I'll send you the map a few hours before.

  4. Fri · 11:03Platform

    Attendance confirmed · reminder sequence active

  5. Sat · 08:00SMS
    SMS

    Sophie from Inmobiliaria Cumbres: your visit is today at 11:00. Map: nxr.ai/mapa210

  6. Sat · 09:47WhatsApp
    Sophie

    Hi Sophie, sorry, I'm running behind with my daughter's practice. Could we do 11:30 instead?

    No problem, Carla. Moving your visit to 11:30 right now.

    Done. Same address, Altos del Valle 210, today at 11:30.

    Thank you! See you there.

  7. Sat · 09:49Platform

    Calendar updated to 11:30 · host Andrés notified

  8. Sat · 11:00Call

    Outgoing call

    Answered · 0:41

    Transcript

    1. Sophie

      Hi Carla, Sophie from Inmobiliaria Cumbres. Quick call to confirm we're set for 11:30.

    2. Carla

      Yes, I'm already on my way. Maybe ten minutes out.

    3. Sophie

      Perfect. Andrés will be waiting at the entrance with the keys.

    4. Carla

      Great, thank you for checking.

    5. Sophie

      Of course. See you at 11:30, Carla.

  9. Sat · 11:32Platform

    Visit attended · Carla checked in at 11:31

52%

Fewer missed appointments

Four reminders, one reschedule and a 41 second call kept Carla's visit on the calendar. That is how the notifications agent cuts missed appointments by 52%.

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