An illustrative example of a real reminder flow the notifications agent runs.
Claire Mitchell
Inmobiliaria Cumbres
- Source
- Listing form on the Cumbres website
- Goal
- Make sure Claire attends her Saturday property visit
- Thu · 10:12Platform
Visit scheduled: Sat · 11:00 at Altos del Valle 210 with Inmobiliaria Cumbres
- Thu · 11:00EmailEmailS
Sofia · Inmobiliaria Cumbres
To Claire
Your visit to Altos del Valle 210 is confirmed
Hi Claire, your visit is confirmed for Saturday at 11:00 at Altos del Valle 210, Colonia del Bosque. Bring a photo ID and your list of questions. Reply to this email if anything changes.
- Fri · 11:00WhatsAppSofia
Hi Claire! It's Sofia from Inmobiliaria Cumbres. Your visit to Altos del Valle 210 is tomorrow at 11:00. Can you confirm you're coming?
Hi! Yes, I'll be there.
Perfect, see you tomorrow. I'll send you the map a few hours before.
- Fri · 11:03Platform
Attendance confirmed · reminder sequence active
- Sat · 08:00SMSSMS
Sofia from Inmobiliaria Cumbres: your visit is today at 11:00. Map: nxr.ai/mapa210
- Sat · 09:47WhatsAppSofia
Hi Sofia, sorry, I'm running behind with my daughter's practice. Could we do 11:30 instead?
No problem, Claire. Moving your visit to 11:30 right now.
Done. Same address, Altos del Valle 210, today at 11:30.
Thank you! See you there.
- Sat · 09:49Platform
Calendar updated to 11:30 · host Andrew notified
- Sat · 11:00Call
Outgoing call
Answered · 0:41
Transcript
- Sofia
Hi Claire, Sofia from Inmobiliaria Cumbres. Quick call to confirm we're set for 11:30.
- Claire
Yes, I'm already on my way. Maybe ten minutes out.
- Sofia
Perfect. Andrew will be waiting at the entrance with the keys.
- Claire
Great, thank you for checking.
- Sofia
Of course. See you at 11:30, Claire.
- Sofia
- Sat · 11:32Platform
Visit attended · Claire checked in at 11:31
Fewer missed appointments
Four reminders, one reschedule and a 41 second call kept Claire's visit on the calendar. That is how the notifications agent cuts missed appointments by 52%.
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Sofia replies in seconds.